Guest Services FAQs
This is a list of the guest services that the High Desert Museum offers. If you have additional questions, please contact us at 541-382-4754 ext. 241.
Disabled Visitor Information
The High Desert Museum is ADA accessible. To accommodate people with disabilities, the Museum has:
- Handicapped parking
- ADA accessible restrooms and unisex family restrooms
- ADA accessible doors
- Paved, wheelchair-accessible trails (with the exception of Raptors of the Desert Sky)
- Wheelchairs available to use for no charge
- Benches throughout the Museum and grounds for resting
- Ramps into outdoor exhibits
Service animals are welcome at the Museum. There are certain areas and presentations without barriers between the public and our wildlife where service animals are not permitted. Please refer to our Service Animal Policy for further information.
Picnic Tables are available in shaded areas of the parking lot. Outdoor food and drinks are not allowed in the Cafe to allow space for customers – thank you for cooperating.
Wedding & Special Event Facility Rentals
High Desert Museum offers the rental of its facilities special events like weddings, Bar Mitzvahs, Bat Mitzvahs, family reunions, anniversary parties, corporate parties, trade shows and conferences. You may reserve all or part of the Museum for your event, and even add a special visit by one of our wildlife residents. Learn more about renting the High Desert Museum for weddings and special events.
Dining and Shopping
The Museum’s Rimrock Cafe offers a variety of food and beverages, with indoor and patio seating (during spring and summer months). Our wonderful gift shop, Silver Sage Trading, is open from one hour after the Museum opens until close. Admission to the cafe and store is always free.
Strollers are complimentary at Admissions.
The following Refund Policy is in effect for all purchases made from High Desert Museum.
For Memberships: No refunds.
For Museum event tickets: No refunds.
For Donations: No refunds.
For Facility Rental: please see refund policy as stated in our Facility Rental contract.
For Kids Camp: CANCELLATION POLICY:
If you must cancel your registration for any reason, please notify the Museum as soon as possible. If you cancel, more than three weeks out, you will receive a 75% refund. A 50% refund will be given to cancellations made two weeks prior to the first day of camp. Cancellations made less than two weeks prior to the first day of camp will not be refunded. Be aware that refunds will not be given for partial or unattended days. There will be a $25 cancellation fee per camp.
Parking is free and RV and bus parking is available.
Pets are not allowed within the Museum grounds, for their safety and that of our animals. Service animals are the only animals permitted within the grounds. During the summer months, the Museum offers airline-style crates for small- to medium-sized dogs, where your dog can relax and cool off in the parking and picnic area. Water is available – be sure to bring a bowl. Contact Admissions for a crate key and lock to secure your pet. Please note that Museum personnel do not monitor the crates – your dog is your responsibility.
Please don’t feed the animals!
Please don’t approach the chipmunks and squirrels on the grounds or offer them food. They are wild animals and could bite. Please monitor your children around them.
The U.S. Department of Agriculture (USDA) prohibits discrimination in all of its programs and activities on the basis of race, color, national origin, age, disability and where applicable, sex (including gender identity and expression), marital status, familial status, parental status, religion, sexual orientation, political beliefs, genetic information, reprisal or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD).
To file a complaint of discrimination, write to:
USDA Assistant Secretary for Civil Rights
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, S.W.
Washington, DC 20250-9410